Troubleshooting

Common issues and solutions

Access & Authentication Issues

Cannot access Dashboard

Symptoms: Dashboard shows "Access Denied" or redirects away

Solution:

  1. Verify you have SempreID token in your wallet
  2. Connect MetaMask to the correct network (Chain ID 1199)
  3. Ensure your wallet is whitelisted (100+ user limit)
  4. Clear browser cache and reconnect wallet

SempreID not recognized

Symptoms: System doesn't detect your SempreID

Solution:

  1. Verify SempreID token is in the connected wallet
  2. Check token balance is greater than 0
  3. Ensure verification level is sufficient (Level 0 minimum)
  4. Contact support if token should exist but isn't detected

Registration Issues

Transaction Failed

Symptoms: Registration submission fails with error

Solution:

  1. Verify all required fields are filled correctly
  2. Check that wallet addresses are valid Ethereum addresses
  3. Ensure percentages add up to 100%
  4. Wait a few minutes and try again (admin wallet may be busy)

Cannot find musical work for recording

Symptoms: Dropdown doesn't show your musical work

Solution:

  1. Ensure musical work was successfully registered first
  2. Check Explorer to verify work exists on blockchain
  3. Refresh the Dashboard page
  4. Allow 1-2 minutes for indexing after musical work registration

Work not appearing in portfolio

Symptoms: Registered work doesn't show in your portfolio

Solution:

  1. Wait 1-2 minutes for blockchain indexing
  2. Refresh the Dashboard page
  3. Check Explorer with the transaction hash
  4. Verify you're connected with the correct wallet

Royalty & Payment Issues

Royalties not received

Symptoms: Expected royalty payment didn't arrive

Solution:

  1. Verify your wallet address is correct in the registration
  2. Check royalty percentage allocation
  3. Review blockchain transaction on Explorer
  4. Allow time for smart contract distribution (usually instant)

Incorrect royalty amount

Symptoms: Received amount doesn't match expectations

Solution:

  1. Verify the 16/84 split (16% to composers/lyricists, 84% to performers/producers)
  2. Check how many creators share your category
  3. Review the registration details in Explorer
  4. Calculate: (Total payment × Category %) ÷ Number of creators

Technical Issues

Network connection errors

Symptoms: "Network error" or "RPC error" messages

Solution:

  1. Verify MetaMask is connected to Chain ID 1199
  2. Check RPC URL: https://rpc.copyrightchains.com
  3. Try switching networks and back
  4. Clear MetaMask cache and reconnect

Pending transactions stuck

Symptoms: Transaction shows "Pending" for too long

Solution:

  1. Remember: Admin wallet signs transactions, not you
  2. Wait up to 5 minutes for admin signature
  3. Refresh the Dashboard to check status
  4. Contact support if stuck for >10 minutes

Still Need Help?

Contact Support

If these solutions don't resolve your issue: